Privacy policies

Purchase Policy / Terms of Purchase – Valena Market

Purchases & Orders

Valena Market operates as an online retail store offering a wide range of physical consumer products. By placing an order on our website, customers agree to the following terms:

All orders are subject to product availability and confirmation of payment.
Prices are listed in USD and may change without prior notice.
Valena Market reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, or stock issues.

Shipping

Orders are processed within 1–5 business days.
Shipping times may vary depending on destination and carrier.
Customers will receive tracking information once the order has been shipped.

Cancellations

Orders may be canceled before shipment by contacting customer support.
Once an order has been shipped, it cannot be canceled and must follow the return process.

Refund Policy

At Valena Market, customer satisfaction is important to us. We offer refunds and returns under the following conditions:

Customers may request a refund or return within 14 days of receiving their order.
To be eligible for a refund, items must be unused, in their original condition, and in original packaging.
Certain items such as personal care products, digital products, and clearance items may be non-refundable, unless defective or damaged upon arrival.

Once a return is approved, the refund will be processed to the original payment method within 7–10 business days, depending on the payment provider.

Shipping costs are non-refundable, unless the return is due to an error on our part.

To initiate a return or refund request, customers must contact us at:
📧 support@valenamarket.com

Qué debe incluirse en el documento de Política de Privacidad

En términos generales, una Política de Privacidad suele abordar este tipo de cuestiones: los tipos de información que el sitio web recopila y la forma en que recopila los datos, una explicación sobre por qué el sitio web recopila este tipo de información, cuáles son las prácticas del sitio web para compartir la información con terceros, las formas en que tus visitantes y clientes pueden ejercer sus derechos de acuerdo con la legislación de privacidad pertinente, las prácticas específicas relacionadas con la recopilación de datos de menores y mucho más.

Para obtener más información, lee nuestro artículo Cómo crear una Política de Privacidad.